FAQs

Answers to frequently asked questions

Typically, over 91% of our installations are fully installed & active within 48-72hs

Installation can take up to three (3) hours and our engineer will be required to work both inside and outside your home.

1 month period. * Cancelation penalty prior to 12-month completion €181.50

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Yes, we provide the fastest and best infrastructure found within the marketplace currently.

Yes, with all fibre installations we provide router with built in Lan ports + Wifi.

We have superb coverage throughout entire Spain. Please check our site Map to review what we can offer you.

Yes, we can provide you with a Mobile Data SIM instead.

Yes, currently we speak fluent native English, Spanish, Danish & German.

No, there is not.

Every month our customers receive an invoice from us. You can either pay safely by card with the safe payment link provided manually or set the card payment to automatic.

Passport copy/ID. Address information. Email. Telephone number.

Your full Fibre connection can handle over 190 devices at once, making ideal for your busy household of connected devices.

Fiber is newer, faster, more durable, and more reliable.

Both types of internet connection operate the same way: a wire comes into the home and connects to a modem (for fibre connections, the modem is called an Optical Network Terminal). This connects to a router, which sends out the internet signal in the form of WiFi.

Yes, you can have 2 or even 3 or 4. Always if the diameter of your pre-installed building installation tube has space for as many cables required.

Fiber optics consume significantly less energy during data transmission than traditional copper cables, which require electrical signals. Reduced energy consumption contributes to a smaller carbon footprint and overall environmental impact.

Typically, our engineers do everything for you to get you up and running as fast as possible whilst onsite.

If fibre has been installed and your broadband connection is activated, you’re ready to connect your modem. Plug your modem into your fibre box and follow the modem’s install instructions to get your internet up and running.

Yes. Cancelations prior to 12 months will equal to a financial penalty of €181.50.